Add GitHub Special Events Support (#58581)

Co-authored-by: Emma Hayles <[email protected]>
Co-authored-by: Sophie <[email protected]>
Co-authored-by: Yulia Izotova <[email protected]>

Author: 4 people

content/support/learning-about-github-support/about-github-special-events-support.md

@@ -0,0 +1,34 @@
+---
+title: About GitHub Special Events Support
+shortTitle: GitHub Special Events Support
+intro: '{% data variables.contact.special_events_support %} is an optional support offering for {% data variables.product.prodname_enterprise %} customers who need dedicated assistance during critical events.'
+versions:
+  ghec: '*'
+  ghes: '*'
+topics:
+  - Support
+---
+
+## About {% data variables.contact.special_events_support %}
+
+When your business is preparing for a major televised event, election, retail launch, or other high-stakes enterprise milestone—whether that means maintaining continuity or supporting seasonal traffic—{% data variables.product.github %}’s {% data variables.contact.special_events_support %} provides dedicated expertise to help you manage increased demands.
+
+At {% data variables.product.github %}, we work to understand customers and their evolving operational requirements. {% data variables.contact.special_events_support %} offers focused, time-bound support designed to help teams prepare for, monitor, and respond to activity surrounding business-critical events.
+
+## What's included with {% data variables.contact.special_events_support %}?
+
+{% data variables.contact.special_events_support %} provides tailored 24- or 48-hour support packages led by Support Engineers. These packages include:
+
+* Strategic pre-event planning and system health checks to make sure you’re prepared.
+* Rapid, real-time response via a designated channel throughout your event.
+* Post-event debriefs with actionable recommendations to drive future success.
+
+## How {% data variables.contact.special_events_support %} works
+
+{% data variables.contact.special_events_support %} is available to all {% data variables.product.prodname_enterprise %} customers. {% data variables.contact.premium_support %} customers can add this offering for additional support coverage during critical moments.
+
+The service uses a simple booking process and first-come, first-served scheduling. It offers a flexible, time-bound option for organizations that need additional support capacity during high-impact events.
+
+## Signing up for {% data variables.contact.special_events_support %}
+
+To sign up for {% data variables.contact.special_events_support %}, [contact our account management team](https://enterprise.github.com/contact).

content/support/learning-about-github-support/index.md

@@ -12,6 +12,7 @@ redirect_from:
 children:
   - about-github-support
   - about-github-premium-support
+  - about-github-special-events-support
   - about-copilot-in-github-support
   - about-ticket-priority
   - github-marketplace-support

data/variables/contact.yml

@@ -43,3 +43,6 @@ contact_landing_page_portal: '[GitHub Support portal](https://support.github.com
 # GitHub Community discussions
 community_support_forum: '[GitHub Community discussions](https://github.com/orgs/community/discussions)'
 community_feedback_discussions: 'GitHub Community discussions'
+
+# Special Events Support
+special_events_support: 'Special Events Support'