Fields DOM container is not rendered when viewing an existing ticket in the simplified interface

[SilvaFernando]

Code of Conduct

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Is there an existing issue for this?

• I have searched the existing issues

GLPI Version

11.0.8

Plugin version

1.24.4

Bug description

Description

An active Fields container of type Insertion in the form (before the save button) (dom) is correctly displayed on existing tickets in the standard interface, but it is not rendered when the same ticket is viewed through the simplified interface.

The ticket itself loads normally and no error message is displayed. The issue seems limited to the rendering of the Fields container in the simplified ticket view.

Container configuration

• Container type: dom / Insertion in the form before the save button
• Active: Yes
• Associated item types: Tickets, Problems and Changes
• Entity: parent entity of the affected ticket
• Recursive to child entities: Yes
• Affected profile interface: Simplified interface
• Container right tested with: Read and Update
• Display conditions: None during the final test

Steps to reproduce

1. Create an active Fields container of type dom associated with Ticket.
2. Add at least one active field.
3. Grant a simplified-interface profile read access to the container.
4. Make the container available in the ticket entity, directly or recursively.
5. Open an existing ticket in the standard interface and confirm that the container is displayed.
6. Open the same ticket using the simplified-interface profile.
7. Notice that the ticket is displayed, but the Fields container is missing.
8. Grant update access to the profile and repeat the test.
9. Remove all container display conditions and repeat the test.

Expected behavior

The active container and its fields should be rendered when an authorized simplified-interface user views an existing ticket. Read access should display readable values, while update access should follow the configured editability of each field.

Actual behavior

The container is displayed in the standard interface but is completely absent from the simplified interface. Changing the container right from Read to Update and removing the display condition do not change the result. No error is shown.

Troubleshooting already performed

• Confirmed that the container is active.
• Confirmed that it is a dom container associated with Tickets.
• Confirmed entity visibility and recursive access to child entities.
• Tested both Read and Update profile rights.
• Removed the container display condition.
• Confirmed that the same container works in the standard interface.
• No core or plugin files were modified.

Additional context

This report concerns viewing an existing ticket in the simplified interface. It is not about rendering Fields questions in the GLPI 11 native /Form/Render/ form engine.

Screenshots can be provided for:

1. container configuration;
2. profile rights;
3. missing container in the simplified interface;
4. working container in the standard interface;
5. container without display conditions.

Relevant log output

Don't have any log.

Page URL

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Steps To reproduce

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Your GLPI setup information

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Anything else?

No response