WebPhone needs error catching when a user does not have a 'device' that supports the webphone

[ChrisNolan]

We had a user who had been linked to the wrong 'phone' in the devices. It was removed, but we forgot to put back another 'device' for them. So they had an extension, and a login, and an account etc, but no device that was 'allowed' for the webphone.

This error was not trapped correctly by the webphone and send me on a bit of a goose chase trying to understand what had gone wrong.

If you have some way to get this information from within the embeddable and surface the issue rather than the generic

that'd be awesome.

Thanks!

[ChrisNolan]

Oh, and I just remembered too -- during the login process itself, this information was given (normally where they have to confirm their e911 location) -- but since it was new to the user, and they didn't understand it they just continued like usual and got the other error when trying to make calls.

[embbnux]

Hi @ChrisNolan Yes, currently the Embeddable show no digital line (device) warning in login window. But it is still good point to show the message inside the Embeddable. We need an enhancement for it.