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-{
- "label": "Google Q&A",
- "position": 7
-}
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diff --git a/docusaurus/docs/google-qa/getting-started.mdx b/docusaurus/docs/google-qa/getting-started.mdx
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----
-title: 'Google Q&A: Getting Started'
-description: "How to utilize the Google Q&A tab in Reputation Management"
----
-
-# Google Q&A: Getting Started
-
-## What is Google Q&A?
-
-Google Q&A allows businesses to view, respond to, and manage customer questions posted directly on their Google Business Profile. You can monitor all customer-submitted questions and answers, and reply to them using the `Reputation Management` platform.
-
-This feature supports proactive engagement by allowing businesses to both answer incoming questions and create helpful FAQs in advance. It helps ensure accurate business information and supports customer interaction at key decision-making moments.
-
-## Why is Google Q&A important?
-
-Customers often look for quick answers when deciding whether to visit or contact a business. Google Q&A is a public forum that any user can contribute to, which means incorrect or unhelpful information can appear if businesses don’t stay involved.
-
-Monitoring Google Q&A allows businesses to:
-
-- Answer common customer questions before they’re asked
-- Correct or clarify public-facing information
-- Avoid confusion caused by third-party responses
-- Improve visibility in local search results by staying active
-- Understand customer interests and concerns
-
-## What’s Included with Google Q&A?
-
-- View a full feed of questions and answers on the Google Business Profile
-- Track the number of total, answered, and unanswered questions
-- Post responses directly to Google from within `Reputation Management`
-- Submit your own questions and answer them to create an FAQ-style experience
-
-There are no add-ons or upgrades required—this feature is included in all versions of `Reputation Management`.
-
-## How to Use Google Q&A
-
-To access the feature:
-
-1. Go to `Reputation Management`
-2. Select the `Google Q&A` tab
-
-At the top of the page, you'll see:
-
-- Total number of questions posted to the profile
-- Number of questions answered by the business
-- Number of questions that remain unanswered
-
-Below that, a question-and-answer feed shows all public interactions.
-
-## Creating and Answering Questions
-
-To answer a customer question:
-
-1. Scroll to the relevant entry in the feed
-2. Type your response in the text field under the question
-3. Click `Answer` to post it directly to Google
-
-To create a new question (e.g., a FAQ):
-
-1. Click `Ask a question` in the top-right corner
-2. Enter the question text and click `Submit`
-3. Then type an answer and click `Answer` to publish it
-
-:::info
-Questions and answers appear publicly on the business’s Google profile. Monitoring regularly ensures the information stays accurate and helpful.
-:::
-
-## Limitations and Editing Responses
-
-You cannot edit Google Q&A responses from within `Reputation Management`.
-
-To edit a response:
-
-- Go directly to the associated Google Business Profile
-- Locate the question and make edits to your response on Google
-
-Additionally, hyperlinks are not supported:
-
-- Any URLs included in responses will appear as plain text
-- To post clickable links, compose and publish answers directly on the Google Business Profile
-
-## Frequently Asked Questions
-
-
-Can I respond to Google Q&A questions in Reputation Management?
-
-Yes. You can respond directly from the `Google Q&A` tab in `Reputation Management`.
-
-
-
-Can I ask my own questions and answer them?
-
-Yes. Use the `Ask a question` option to create FAQ-style entries.
-
-
-
-Are responses posted instantly to Google?
-
-Yes, responses are published to the Google Business Profile once submitted.
-
-
-
-Can I include hyperlinks in my answers?
-
-No. Links will appear as plain text when submitted through `Reputation Management`.
-
-
-
-How can I edit or delete a response?
-
-Go to your Google Business Profile to make any changes or deletions.
-
-
-
-Can customers see who posted the answer?
-
-Answers are attributed to the business when submitted via an official profile.
-
-
-
-Is there a way to filter answered vs. unanswered questions?
-
-Yes. The interface displays totals for answered and unanswered questions at the top.
-
-
-
-Are these questions public?
-
-Yes. All questions and answers are visible to anyone viewing the business on Google Search or Maps.
-
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----
-title: Google Q&A
-description: Learn about managing Google Q&A in Reputation Management
----
-
-# Google Q&A
-
-Google Q&A allows businesses to view, respond to, and manage customer questions posted directly on their Google Business Profile. You can monitor all customer-submitted questions and answers, and reply to them using the Reputation Management platform.
-
-## Articles in this section
-
- - [Google Q&A: Getting Started](./getting-started)
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