diff --git a/src/content/docs/agent-platform/getting-started/faqs.mdx b/src/content/docs/agent-platform/getting-started/faqs.mdx index 732a805..209ab41 100644 --- a/src/content/docs/agent-platform/getting-started/faqs.mdx +++ b/src/content/docs/agent-platform/getting-started/faqs.mdx @@ -64,6 +64,6 @@ To resolve or clarify this, please contact our team at [appeals@warp.dev](mailto Note that any error that does not mention appeals@warp.dev isn't related to being blocked and should be reported as feedback or a bug. See [Sending Us Feedback](/support-and-community/troubleshooting-and-support/sending-us-feedback/) for more. ::: -## Gathering AI debugging ID +## Gathering AI conversation ID -In cases where you have issues with the Agent, we may ask for the AI debugging ID to troubleshoot the specific conversation. To gather the debugging ID, see [Gathering AI Debugging ID](/support-and-community/troubleshooting-and-support/sending-us-feedback/#gathering-ai-debugging-id) for detailed steps. +In cases where you have issues with the Agent, we may ask for the AI conversation ID to troubleshoot the specific conversation. To gather the conversation ID, see [Gathering AI conversation ID](/support-and-community/troubleshooting-and-support/sending-us-feedback/#gathering-ai-conversation-id) for detailed steps. diff --git a/src/content/docs/enterprise/support-and-resources/feedback-and-feature-requests.mdx b/src/content/docs/enterprise/support-and-resources/feedback-and-feature-requests.mdx index ad0d0ed..51055fc 100644 --- a/src/content/docs/enterprise/support-and-resources/feedback-and-feature-requests.mdx +++ b/src/content/docs/enterprise/support-and-resources/feedback-and-feature-requests.mdx @@ -24,12 +24,12 @@ When reporting a bug, include the following to help Warp's team investigate quic 1. **Description** - What happened and what you expected to happen. 2. **Steps to reproduce** - How to trigger the issue. -3. **Debugging ID** (for Agent issues) - Right-click on the Agent conversation block in question, select **Copy debugging ID**, and include it in your report. When an Agent conversation produces an error, an option to copy the debugging ID also appears inline. See [Gathering debugging ID](/support-and-community/troubleshooting-and-support/sending-us-feedback/#gathering-ai-debugging-id) for more details. +3. **Conversation ID** (for Agent issues) - Right-click on the Agent conversation block in question, select **Copy conversation ID**, and include it in your report. When an Agent conversation produces an error, an option to copy the conversation ID also appears inline. See [Gathering conversation ID](/support-and-community/troubleshooting-and-support/sending-us-feedback/#gathering-ai-conversation-id) for more details. 4. **Logs** (if relevant) - See [Gathering logs](#gathering-logs) below. 5. **Environment details** - OS, Warp version, and any relevant configuration. :::note -Most Enterprise teams have user-generated content (UGC) collection disabled, which limits the diagnostic information available from debugging IDs. Logs and detailed reproduction steps are especially important for Enterprise bug reports. +Most Enterprise teams have user-generated content (UGC) collection disabled, which limits the diagnostic information available from conversation IDs. Logs and detailed reproduction steps are especially important for Enterprise bug reports. ::: ### Gathering logs diff --git a/src/content/docs/support-and-community/community/contributing.mdx b/src/content/docs/support-and-community/community/contributing.mdx index 819ff68..ef12428 100644 --- a/src/content/docs/support-and-community/community/contributing.mdx +++ b/src/content/docs/support-and-community/community/contributing.mdx @@ -28,7 +28,7 @@ Other channels: * Press `⌘+Shift+F` (macOS) or `Ctrl+Shift+F` (Windows/Linux) to open the in-app feedback dialog. On macOS, you can also use the **Send Feedback** option in Warp's Help menu. * Email [privacy@warp.dev](mailto:privacy@warp.dev) for privacy questions. -For logs, crash reports, CPU samples, and AI debugging IDs, see [Sending feedback and logs](/support-and-community/troubleshooting-and-support/sending-us-feedback/). +For logs, crash reports, CPU samples, and AI conversation IDs, see [Sending feedback and logs](/support-and-community/troubleshooting-and-support/sending-us-feedback/). ## Reporting security issues diff --git a/src/content/docs/support-and-community/plans-and-billing/plans-pricing-refunds.mdx b/src/content/docs/support-and-community/plans-and-billing/plans-pricing-refunds.mdx index 74a24d5..badcfe8 100644 --- a/src/content/docs/support-and-community/plans-and-billing/plans-pricing-refunds.mdx +++ b/src/content/docs/support-and-community/plans-and-billing/plans-pricing-refunds.mdx @@ -27,7 +27,7 @@ Visit [warp.dev/pricing](https://warp.dev/pricing) to see the latest plans and w Please review the details of our refund policies below. To request a refund, email [**billing@warp.dev**](mailto:billing@warp.dev) with information about your situation — the more context you provide, the faster we can resolve your request. :::caution -In case of product defect, we require [Debugging ID](/support-and-community/troubleshooting-and-support/sending-us-feedback/#gathering-ai-debugging-id), [Logs](/support-and-community/troubleshooting-and-support/sending-us-feedback/#gathering-warp-logs), and "[Help improve Warp](/support-and-community/privacy-and-security/privacy/#how-to-disable-telemetry-and-crash-reporting)" must be enabled in order for us to identify the issue before we can provide any refunds or credits. +In case of product defect, we require [Conversation ID](/support-and-community/troubleshooting-and-support/sending-us-feedback/#gathering-ai-conversation-id), [Logs](/support-and-community/troubleshooting-and-support/sending-us-feedback/#gathering-warp-logs), and "[Help improve Warp](/support-and-community/privacy-and-security/privacy/#how-to-disable-telemetry-and-crash-reporting)" must be enabled in order for us to identify the issue before we can provide any refunds or credits. ::: #### Subscription refund policy diff --git a/src/content/docs/support-and-community/plans-and-billing/pricing-faqs.mdx b/src/content/docs/support-and-community/plans-and-billing/pricing-faqs.mdx index 5fd4dad..0d88721 100644 --- a/src/content/docs/support-and-community/plans-and-billing/pricing-faqs.mdx +++ b/src/content/docs/support-and-community/plans-and-billing/pricing-faqs.mdx @@ -227,7 +227,7 @@ There are certain prohibited and restricted businesses in which Stripe and major ### I have a question and need help. How can I reach a human at Warp? -The team at Warp is standing by and ready to help you with any questions you have about your plan or subscription. Please email us at [billing@warp.dev](mailto:billing@warp.dev) and we will get back to you as soon as we can. +The team at Warp is standing by and ready to help. For subscribers technical issues email [support@warp.dev](mailto:support@warp.dev), for subscribers billing issues email [billing@warp.dev](mailto:billing@warp.dev), for security concerns email [security@warp.dev](mailto:security@warp.dev), and for questions about privacy email [privacy@warp.dev](mailto:privacy@warp.dev). --- diff --git a/src/content/docs/support-and-community/troubleshooting-and-support/sending-us-feedback.mdx b/src/content/docs/support-and-community/troubleshooting-and-support/sending-us-feedback.mdx index 3b30f53..4ae19e3 100644 --- a/src/content/docs/support-and-community/troubleshooting-and-support/sending-us-feedback.mdx +++ b/src/content/docs/support-and-community/troubleshooting-and-support/sending-us-feedback.mdx @@ -2,7 +2,7 @@ title: Sending feedback and logs description: >- Send Warp feedback, bug reports, and feature requests, and gather logs, - crash reports, CPU samples, and AI debugging IDs to attach to them. + crash reports, CPU samples, and AI conversation IDs to attach to them. --- import DemoVideo from '@components/DemoVideo.astro'; import { Tabs, TabItem } from '@astrojs/starlight/components'; @@ -67,7 +67,7 @@ Whether you use the `/feedback` slash command or file an issue manually, a good * **What did you expect?** Describe the behavior you expected instead. * **How do we reproduce it?** List numbered steps when possible. If you can't reproduce the issue reliably, mention that too. * **What version of Warp are you on?** `/feedback` fills this in automatically; for manual reports, copy it from **Settings** > **Account**. -* **Logs, screenshots, or debugging IDs.** See [Gathering Warp Logs](#gathering-warp-logs), [Collecting crash reports on macOS](#collecting-crash-reports-on-macos), or [Gathering AI debugging ID](#gathering-ai-debugging-id) below. +* **Logs, screenshots, or conversation IDs.** See [Gathering Warp Logs](#gathering-warp-logs), [Collecting crash reports on macOS](#collecting-crash-reports-on-macos), or [Gathering AI conversation ID](#gathering-ai-conversation-id) below. See the [Slash Commands reference](/agent-platform/capabilities/slash-commands/) for the full list of commands available in Warp. @@ -284,10 +284,10 @@ Collect a sample using the steps for your platform and attach it to a new [GitHu -## Gathering AI debugging ID +## Gathering AI conversation ID -To gather the debugging ID, `RIGHT-CLICK` on the AI conversation block in question and select "Copy debugging ID", then paste that into the [bug report](/support-and-community/troubleshooting-and-support/sending-us-feedback/#sending-warp-feedback) that you submit so that our team can investigate the issue. +To gather the conversation ID, `RIGHT-CLICK` on the AI conversation block in question and select "Copy conversation ID", then paste that into the [bug report](/support-and-community/troubleshooting-and-support/sending-us-feedback/#sending-warp-feedback) that you submit so that our team can investigate the issue. -Whenever there is an error in the Agent Conversation, there will also be an option to directly copy the debugging ID for the bug report. +Whenever there is an error in the Agent Conversation, there will also be an option to directly copy the conversation ID for the bug report. ![Agent Mode error message with Send Feedback button and debug information containing request and conversation IDs](../../../../assets/support-and-community/send-feedback-debugging-information.png)