docs: add Genesys Cloud chat handoff integration page#466
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Summary
Document the new Genesys Cloud chat handoff integration so customers can configure live agent escalation from PolyAI webchat into Genesys Open Messaging.
Changes
integrations/messaging/genesys.mdxcovering how the integration works, Genesys-side setup (OAuth client, Open Messaging integration, Architect flow), required permissions, the credentials PolyAI needs, how to trigger handoff, client-side events, and operational limits.docs.jsonso the page appears in the sidebar.integrations/introduction.mdxin the Chat section.Context
Triggered by a source PR that adds Genesys Cloud as a supported messaging handoff provider (alongside NICE and Zendesk), with outbound REST, inbound webhooks, and a WebSocket notification channel for lifecycle events.