Chat

Chat Features in Quickfire

The Chat interface lives in the top-right corner of Quickfire. Clicking the chat bubble opens a unified messaging area where you can communicate with staff, website visitors, and clients via SMS.

Staff Chat

Staff chat is designed for quick internal communication. It’s useful when you need fast answers without interrupting someone directly. If you’re on a call and need information from a teammate, staff chat lets you ask and get responses without breaking your workflow.

Web Chat

When someone visits your website and starts a chat, that conversation appears here in real time. Incoming web chats trigger an audible notification so they’re easy to notice.

Each web chat can be marked as processed, which is especially helpful when multiple people are monitoring inbound conversations. This makes it clear who is handling a specific chat and prevents duplicate responses.

Typing indicators show when the other party is typing, and messages are sent by pressing Return. Conversations update live for both sides.

Client SMS Messaging

The Clients tab handles SMS text messaging with clients. When you open this tab, you’ll see a list of all active and past SMS conversations.

Unread messages display notification badges both on the chat icon and on the individual conversation tabs, whether the message is from staff, web chat, or a client.

Clicking a conversation opens the full message history for that client, allowing you to continue the conversation seamlessly.

SMS messaging runs through an integration such as RingCentral and requires Quickfire Pro, along with a configured webhook and gateway. Refer to the technical documentation for gateway setup details.

SMS conversations can be saved, archived, or deleted as needed.

To send a message, type in the message box and press Return. To start a new SMS conversation, click New, enter a phone number, and Quickfire will automatically detect any associated clients. You can also initiate SMS conversations directly from the client screen by clicking Start, which creates a new thread tied to that client.