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Document Email details stat cards and Pending card scope for Segment vs. triggered Emails#782

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Document Email details stat cards and Pending card scope for Segment vs. triggered Emails#782
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Expands the Email overview section in emails.rst to document the Sent, Read, Queued, and Pending stat cards on the Email details page, and clarifies that the Pending card appears only for Segment Emails. Reflects mautic/mautic#16304, which hides the Pending card on triggered (Campaign) Emails where it always showed zero.

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Document the Sent, Read, Queued, and Pending stat cards on the Email
details page, and clarify that the Pending card appears only for Segment
Emails. Triggered Emails no longer show the Pending card (mautic/mautic#16304).
Comment thread docs/channels/emails.rst Outdated

@adiati98 adiati98 left a comment

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@promptless-for-oss please address the suggestions.

Comment thread docs/channels/emails.rst
Comment thread docs/channels/emails.rst Outdated
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@adiati98 Thanks for the review — both suggestions have been applied to docs/channels/emails.rst and pushed:

  1. Vale wrapping — The stat-card intro paragraph ("At the top of the Email details page…") is now wrapped in .. vale off / .. vale on.
  2. RST unordered-list rule — The Sent / Read / Queued / Pending stat-card items now use the project's * markers per the "Working with RST" convention.

Vale reports 0 errors on the file. Ready for another look.

@andersonjeccel andersonjeccel left a comment

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suggested enhancement

Comment thread docs/channels/emails.rst Outdated
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@andersonjeccel Thanks for the review — applied your suggested wording to the Pending stat-card bullet and pushed:

  • Pending - The number of Contacts that haven't yet received this Email. This card appears only for Segment Emails. Triggered Emails - those used in a Campaign rather than sent to a Segment - don't show the Pending card given their send is scheduled differently or immediately sent.

Vale reports 0 errors on the file. Ready for another look.

Comment thread docs/channels/emails.rst Outdated
Address @adiati98's review on PR mautic#782: replace passive 'is scheduled'
with active voice describing how Mautic handles triggered Emails.
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Thanks @adiati98! Reworded that sentence to active voice — it now reads: "Triggered Emails — those used in a Campaign rather than sent to a Segment — don't show the Pending card because Mautic schedules them differently or sends them immediately." Pushed to the branch.

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@andersonjeccel your changes has been applied. If this is okay, please approve it. Thanks!

@adiati98 adiati98 requested a review from andersonjeccel June 26, 2026 18:53
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3 participants